Refund policy

Panorama Prints artwork is made to order. Every piece is printed for you after you place your order, which shapes how returns work.

Damaged or defective items
If your print arrives damaged, misprinted, or flawed, we will replace it at no cost. Email us within 14 days of delivery with a photo of the issue and your order number, and we will sort it out fast.

Change of mind
Because each piece is printed on demand specifically for you, we cannot accept returns simply for change of mind in the way an off-the-shelf retailer might. That said, we are reasonable people - if something is wrong, get in touch and we will do our best to find a fair solution.

Wrong size or format ordered
Please double-check sizing on the product page before ordering. If you realize a mistake, contact us immediately - if production has not started, we can usually adjust your order.

Refunds
Where a refund or replacement is approved, refunds are issued to your original payment method. Please allow up to 10 business days for your bank or card issuer to post it.

How to reach us
Start any return or issue through our Contact page, or email panoramaprintsshop@gmail.com, with your order number. Please contact us before sending anything back - returns are handled case by case and we will give you instructions if a return is needed.